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Best CPA Software for Accountants & Tax Professionals
You already know how many online reviews matter for your firm on CPA Websites. In today’s world, simply running from online review sites is not an option. The fact is, whether people are insanely happy or unhappy with the services that you give, they will likely take to the CPA website to direct their satisfaction or lack thereof. Although the reviews are positive or negative, it is always in your best interest to give a reply, as more than half of customers assume to hear back from businesses within 7 days of posting an online review on the Best CPA Websites. Moreover, 78% of consumers say that seeing a business reply to an online review makes them believe that the business cares about their clients. When replying to online reviews, utilize these best practices to certify that you don’t dig yourself into a hole:
Remember, negative reviews are not the end of the world, especially when they’re opposed by multiple positive reviews. People can form their rulings and can tell when an online review is a one-time rage or if there seems to be an overall trend of poor service on best CPA firm websites. The most essential thing is to show potential new clients that you do care about reviews and are dedicated to providing great service and care.
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